1. Your note reaches a railroader. Every reply is read by our bench, not sorted by a machine. You will hear back from us in writing, by name.

2. We answer the problem you named. We write back about the one thing you told us costs you the most. We ask what we need to understand it, and nothing more. You owe us nothing for this.

3. We keep it in writing. The conversation stays on the page, at your pace, around your shifts and your small hours of the morning. No one shows up unannounced, and we won’t push for a call; if one helps, you’ll be the one to say so.

4. An honest answer on whether we can help. Some problems are ours to solve. Some are better solved inside your own house, and if so we say so.

5. If it fits, we propose a first paid step. It is one defined piece of work, in writing, with what we will do, what we will not do, and when you will see it. You decide; there is no pressure and no follow-up campaign if the answer is no.
Engagements begin at $12,500.

6. Then the work. Our standard is workmanship: the job done right, the way a railroader would want it done, and us still there when it is finished.